FAQs

Frequently asked questions relating to Antiques Trade Gazette – please click on the links below for relevant sections or simply scroll down to view.


Common questions

What is Antiques Trade Gazette?

Launched in 1971, Antiques Trade Gazette is the weekly newspaper of the art and antiques industry.

What content can I access online?

The majority of our website’s content and services are for subscribers and include:

  • The articles and advertisements from the latest issue of the newspaper and all issues back to January 2017
  • The Auctions and Fairs Calendars
  • The Directories of auctioneers, dealers, trader associations and service providers
  • The Antiques Trade Gazette e-paper

Subscribers can also access the Antiques Trade Gazette app.

Visitors to the website who are not yet subscribers can access some information for free, primarily: daily news stories, the latest job listings and our collecting and information guides. You can also register to receive our weekly newsletter – just enter your email address in the promotion box you’ll find in the site footer.

How do I find my Customer ID number?

As a subscriber to the print edition of Antiques Trade Gazette you can find your Customer ID on the address label of the envelope in which you receive your weekly copy of Antiques Trade Gazette. It will also appear on letters we send to you.

How do I contact Antiques Trade Gazette?

If you need any assistance with your account or have any questions, please call our Subscriptions Team on +44 (0)20 3725 5507 or send an email to subscriptions@auctiontechnologygroup.com

For further details see the section of Frequently Asked Questions about contacting us.

Subscriptions

What subscriptions are available?

You can choose from the following:

  • A print subscription to the Antiques Trade Gazette newspaper
  • A digital subscription to the website, e-paper and apps
  • A print & digital subscription giving you all of the above

How do I subscribe?

You can subscribe online – simply visit the Subscribe page on our website to see our latest subscription offers and then complete your contact and payment details to start your subscription right away. You can also call us on +44 (0)20 3725 5507 or send an email to subscriptions@auctiontechnologygroup.com

How I renew my subscription?

Firstly, sign in to the website (so that we know who you are and we can retrieve details of your subscription to help you renew it). If you already have a username and password, use those credentials to sign in; otherwise, you can use your Customer ID and postcode. Then visit the Renewals page to complete your renewal online. You can also call us on +44 (0)20 3725 5507 or send an email to subscriptions@auctiontechnologygroup.com

How do I cancel my subscription?

You can call our Subscriptions Team on +44 (0)20 3725 5507 or send an email to subscriptions@auctiontechnologygroup.com


Print subscriptions

What do I get with a print subscription?

With a print subscription, you will receive a copy of Antiques Trade Gazette in the post. The newspaper is published 50 times a year. You will also receive specialist supplements and you can request a free copy of the Antiques Trade Gazette desk diary – we’ll let you know when it’s ready to order.

How do I subscribe to the print edition?

You can subscribe online – simply visit the Subscribe page on our website to see our latest subscription offers and then complete your contact and payment details to start your subscription right away. You can call our Subscriptions Team on +44 (0)20 3725 5507 or send an email to subscriptions@auctiontechnologygroup.com

My copy hasn’t arrived, what do I do?

Please contact us by email subscriptions@auctiontechnologygroup.com. You can also call our Subscriptions Team on +44 (0)20 3725 5507.

Please remember that after a Bank Holiday in England your newspaper will arrive one day later than usual.

Please also remember that in August and December we publish a double issue with no issue the following week (because we publish 50 times a year not 52) – we receive more calls about that than anything else!

I have a print subscription, how do I upgrade it to a print and digital subscription?

Sign in to the website (so that we know who you are and we can retrieve details of your print subscription) and visit the Upgrades page to add digital to your current subscription, complete the payment form and your digital subscription will begin right away.

If your print subscription is close to its renewal date we’ll provide you with a renewal offer to take a print and digital subscription.

Is there VAT on a print subscription?

Print subscriptions are zero-rated for VAT so you will pay no VAT on top of the print subscription price.


Digital subscriptions

What do I get with a digital subscription?

With a digital subscription to Antiques Trade Gazette you can access:

  • All the subscriber-only content on the Antiques Trade Gazette website
  • The Antiques Trade Gazette e-paper
  • All the content in the Antiques Trade Gazette apps

What is the subscriber-only content on the website?

On the Antiques Trade Gazette website digital subscribers can sign in and access:

  • The articles and advertisements from the latest issue of the newspaper and all issues back to January 2017.
  • The Auctions and Fairs Calendars
  • The Directories of auctioneers, dealers, trader associations and service providers
  • The Antiques Trade Gazette e-paper

All articles on the website are searchable - ensuring you can quickly find the content you are looking for - and you can easily see other articles directly related to the one you are reading.

In some cases, a longer version of the original newspaper article is made available exclusively to digital subscribers – see ‘What are online exclusives?’ for further details.

What are online exclusives?

In some cases, a longer version of an article that originally appeared in the print newspaper is made available exclusively to digital subscribers. Sometimes these articles may have additional images. When we publish in print we have to ensure the content fits into a certain space or number of pages and often articles have to be cut to fit the space available.

Keeping the original content and making it available online provides you with the opportunity to make sure you do not miss out on any key news or feature stories from the Antiques Trade Gazette team.

To view this content, look for articles marked as ‘online exclusive’.

On which devices can I read Antiques Trade Gazette with a digital subscription?

The Antiques Trade Gazette website will work on almost every device with an internet connection and a modern browser.

The e-paper is best viewed with large screen devices such as a PC or a laptop.

The apps – available via the Google Play and Apple App stores – can be used on Android devices (mobile phones and tablets) and Apple devices (iPhones and iPads).

Is there VAT on a digital subscription?

VAT is charged on digital subscriptions in the UK and European Union at the local country rate. On UK digital subscriptions the price quoted includes VAT. On European Union subscriptions VAT is added to the subscription price based on the subscriber’s local country rate.

Please see your subscription receipt for how much VAT was charged on your subscription.

For subscribers outside the UK and European Union no VAT is charged.

I have a digital subscription, how do I upgrade it to a print and digital subscription?

Please call our Subscriptions Team on +44 (0)20 3725 5507 or send an email to subscriptions@auctiontechnologygroup.com


Print and digital subscriptions

What do I get with a print and digital subscription?

You get the best of both worlds – everything in the print subscription and everything in the digital subscription. Specifically:

You will receive the print edition of Antiques Trade Gazette in the post. The newspaper is published 50 times a year. You will also receive specialist supplements and you can request a free copy of the Antiques Trade Gazette desk diary – we’ll let you know when it’s ready to order.

And you can access:

  • All the subscriber-only content on the Antiques Trade Gazette website
  • The Antiques Trade Gazette e-paper
  • All the content in the Antiques Trade Gazette apps

Is there VAT on a print and digital subscription?

For subscribers in the UK and the European Union, VAT is charged on part of the cost of your subscription at the local country rate. On UK print and digital subscriptions the price quoted includes VAT. On European Union subscriptions VAT is added to the subscription price based on the subscriber’s local country rate. Please see your subscription receipt for how much VAT was charged on your subscription.

For subscribers outside the UK and European Union no VAT is charged.

Single issues

How do I buy a single issue of Antiques Trade Gazette?

To buy a single print issue please call our Subscriptions Team on +44 (0)20 3725 5507 or send an email to subscriptions@auctiontechnologygroup.com

You can also buy a single digital edition within our app.

Is Antiques Trade Gazette available to buy on the newsstand?

The newspaper is available in a small number of specially selected newsagents in the UK.

Using the website

What can I access for free on the website?

Visitors to the website who are not yet subscribers can access some information for free, primarily: daily news stories, the latest job listings and our collecting and information guides. You can also register to receive our weekly newsletter – just enter your email address in the promotion box you’ll find in the site footer.

Why do I need to sign in to access most of the content?

The majority of our website’s content and services are for subscribers.

Subscribers who have a digital subscription or a print and digital subscription can access the content by signing in with their username and password.

How do I sign in to the website?

Subscribers can log in to antiquestradegazette.com to access subscriber-only content. Click on the ‘Sign In’ button on the top navigation bar. On the Sign In page enter your email address and password.

How do I reset my password?

On the Sign In page click the link to reset your password. On the password reset page, enter your email address and press ‘Send’. You will receive an email enabling you to reset your password.

 

Managing your account

How can I see what I have subscribed to?

Once you have signed in to the website you will see your name appear on the top navigation bar. Mouse over your name and click the ‘My Account’ link. In the My Account section click the ‘Subscriptions’ tab.

As a digital subscriber, what emails will I receive?

Your digital subscription includes a weekly email alerting you to when the new issue of Antiques Trade Gazette is available for you to access – this will usually be on Mondays. If you wish to unsubscribe from the weekly alert email click the unsubscribe link in the email.

We will also occasionally alert you to other matters relating to your subscription such as when it is due for renewal so that you can continue to enjoy access to Antiques Trade Gazette.

You can choose to receive other emails from us by visiting the ‘Privacy & Notifications’ tab in the My Account section and selecting the services you want. Once you have signed in to the website you will see your name appear on the top navigation bar. Mouse over your name and click the ‘My Account’ link.

I’m not a digital subscriber. I’ve signed up to the free weekly newsletter, what will I receive?

You can sign up for our free weekly newsletter by filling in the form on our website – you’ll find it at the end of every article and at the bottom of most pages in the site footer. The free weekly newsletter is usually sent on a Thursday and shows you the top free-to-view news stories we have posted during the week.

You can visit the ‘Privacy & Notifications’ tab in the My Account section and select other email services you want. To do that, just sign in to the website and you will see your name appear on the top navigation bar. Mouse over your name and click the ‘My Account’ link.

But remember that to access all our subscriber-only content you will need to purchase a digital subscription.

I have a query, what do I do?

Start by browsing through this Frequently Asked Questions section.

See the Contact Us section of the website.

 

Apps – Google Play and Apple App stores

What is in the Antiques Trade Gazette app?

In our app, digital subscribers can access the latest edition of Antiques Trade Gazette to view a digital version of the weekly print newspaper. All the content, photos, data and adverts appear just as they do in the print edition.

You can use your device to zoom in and view objects close-up, you can bookmark pages for future reference.

What else is in the app?

From time to time we add additional content to the apps that can be enjoyed for free. These include supplements and special features.

What devices does the app work on?

The Antiques Trade Gazette app works on iPhones, iPads and on Android tablets and Android mobile phones.

How do I get the app?

Once you have bought a digital subscription you can use your Antiques Trade Gazette username and password to unlock the app. Download the app from the appropriate app store and when prompted enter your username and password. You’ll be able to access issues of the newspaper from the date your digital subscription started.

Is the app for digital subscribers only?

You can download the app for free but to access the editions of the newspaper you need to have a digital subscription to Antiques Trade Gazette and enter your username and password to unlock it. See How to activate the Antiques Trade Gazette app for further details.

Could I just buy the app in the app store?

Yes, you could but this would mean all you have purchased is a subscription to the app (or a single issue within the app), you won’t have purchased a digital subscription to Antiques Trade Gazette, meaning that the only content you can access is within the app and all the content and services on the Antiques Trade Gazette website will not be available to you.

 

e-Paper

What is the Antiques Trade Gazette e-Paper?

The e-Paper is a digital version of the weekly newspaper that you can access on the antiquestradegazette.com website through your browser.

How do I access the e-paper?

Click the e-Paper link that you’ll find on the website navigation bar.

Is the e-Paper for digital subscribers only?

Yes. The editions of the newspaper are available for digital subscribers, other items are free to access.

To access an edition of the newspaper you will need to sign in as a digital subscriber.

 

Amazon Kindle edition

What is in the Antiques Trade Gazette Kindle edition?

The Kindle edition enables you to read the text from the latest issue of Antiques Trade Gazette. Images may be included but will be at your Kindle's screen quality.

What devices does the Kindle edition work on?

It works on Kindle e-reader devices and on Kindle apps. It is NOT a Kindle Fire app.

How do I get the Antiques Trade Gazette Kindle edition?

You buy it from the Amazon website.

Is the Kindle edition part of a digital subscribers only?

No. The Kindle version is completely separate from our digital subscription package and you will need to buy it directly from Amazon.

 

Other Antiques Trade Gazette products

How do I get the Antiques Trade Gazette Desk Diary?

Print subscribers to Antiques Trade Gazette can request a copy of the Desk Diary. We alert print subscribers in the newspaper when the Desk Diary is ready to order (usually in November) and it is typically sent in mid-December. Non-subscribers can buy a copy of the Desk Diary: please call our Subscriptions Team on +44 (0)20 3725 5507 or send an email to subscriptions@auctiontechnologygroup.com

How do I order the Antiques Trade Gazette VAT Stockbook?

Please call our Subscriptions Team on +44 (0)20 3725 5507 or send an email to subscriptions@auctiontechnologygroup.com