How charging a lot for packing could cost you much more in the long term

MADAM – I am a regular user of various online sites that facilitate distant bidding. I have noticed a huge disparity between auction houses that recognise that the bigger the audience, the greater chance of higher prices for the lots on sale – and therefore the chance of increased buyer’s premium earnings – and those that seem to regard bidders using delivery services as a cash cow to be milked through ‘shipping costs’.